Shipping & Returns

COVID-19

We are closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines
from the World Health Organization and local public health authorities. With that in mind, we appreciate your continued patience if you experience
a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you.

 

FREE UK SHIPPING (3-5 DAYS) FREE

INTERNATIONAL STANDARD 4-5 DAYS SHIPPING

(BELGIUM, NETHERLANDS, IRELAND, FRANCE, SPAIN, ITALY)

£17
Orders will be sent to the delivery address that you specify when your order. We cannot take responsibility if this address is incorrect. We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by emailing us.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in its original packaging.
You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello@elephantandba,boo.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

For further return questions please email us
at hello@elephantandbamboo.co.uk.

Damages and issues 
Please inspect your order as soon as you receive them and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.