Shipping & Returns
We are closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines
from the World Health Organization and local public health authorities. With that in mind, we appreciate your continued patience if you experience
a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you.
|FREE UK SHIPPING (3-5 DAYS)||FREE|
INTERNATIONAL STANDARD 4-5 DAYS SHIPPING
(BELGIUM, NETHERLANDS, IRELAND, FRANCE, SPAIN, ITALY)
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@elephantandba,boo.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For further return questions please email us
Please inspect your order as soon as you receive them and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.